What Happened
A player says three deposits of 25,555, 20,888 and 19,999 rupees at Instant Casino all showed as successful in the payment system but never reached their balance. The last one was made on 27 August. They asked when the casino would fix it.
How It Developed
- Complaint opened with a reference number for each deposit.
- The mediator asked the casino for an update and warned the case would close as unresolved without one.
- The casino said it knew about the problem, had escalated it internally and would contact the player directly. It apologised for the delay.
- The player said the problem was still not fixed and the casino was not helping.
Unresolved
The casino said it was investigating, but nothing shows the ₹66,442 was credited.
What Has (and Hasn't) Helped
The casino promised to look into it, but no fix shows on the page. When a deposit goes missing, stop depositing until it is sorted, and get a written trace from your payment provider.