What Happened
A player from Florida says a crypto deposit of about $140 to Instant Casino was confirmed on the blockchain but never appeared in the balance. The player posted support messages saying a refund was being processed and, three hours later, that it was still being worked on. A week after that, nothing had been credited or refunded.
How It Developed
- 2024-12-05Complaint opened in one line about a confirmed deposit that did not show up.
- 2024-12-07The player posted two support replies promising a refund in progress.
- 2024-12-11Asked whether the money had arrived either way, the player said no.
- 2024-12-18The case went to a resolver, who asked Instant Casino what the problem with the deposit was.
- 2025-01-02No reply came after an extension. The mediator closed the case as unresolved and pointed the player to the Anjouan Gaming Authority.
Unresolved
Instant Casino never answered the mediator about the uncredited $140 deposit; the player was sent to the Anjouan regulator.
What Has (and Hasn't) Helped
Nothing; the casino never answered. The next step offered was a complaint to the Anjouan regulator, which the mediator said has more tools than Casino.guru. Keep the transaction hash and the support chat, since that is what a regulator will ask for.