What Happened
A player says they asked Instant Casino on 8 August to pay €2,250 in winnings to their bank account, and got an email two days later saying it had been processed. The money never arrived. They say support kept saying the security team had to check it, and nothing happened after they sent their bank statements.
How It Developed
- Complaint opened, asking for the €2,250.
- The casino said it was looking into the matter.
- The casino said its payment provider admitted the delay was on its side. It apologised and said the complaint would stay open until the player was paid.
- The mediator asked the casino for an update, and the player said they hoped for a quick fix.
- No later update appears, and the complaint is listed as unresolved.
Unresolved
The casino blamed its payment provider, and nothing shows the €2,250 arrived.
What Has (and Hasn't) Helped
The casino blamed its payment provider, but no payment shows on the page. If a casino marks a bank payout as sent, ask for the provider's transfer reference so your bank can trace it.