Instant Casino: Withdrawal Issues

9 cases on file where money didn't come out of Instant Casino.

In four, a bank payout was marked as sent or approved, but players say it never arrived: €2,250, €6,300, about €1,700 sent to a closed bank account, and €440 the casino said had been reversed.

Instant Casino blamed its payment provider in one case, and in another said the €6,300 had been withdrawn, which the player never confirmed.

Other players describe a payout bounced back over a bank name mismatch, repeated requests to prove cards they say they never used, and an account closed a week after joining with €3,500 inside.

In one case, €10,000 in payouts started arriving, slowly, after a complaint.

• Update your payout bank details before you request a withdrawal — a payout to a closed account sat between two banks.
• Ask the casino for the payment provider's transfer reference so your bank can trace a missing payout.
• Ask the card issuer, even if it isn't a bank, for a statement if a casino asks about a card.
• Report each cancelled withdrawal to the mediator if the casino declines one without a reason.