What Happened
A player says Justbit held a 0.77 ETH withdrawal, worth about $2,650 at the time, for a week, on an account verified more than a year earlier. Live chat kept saying the payout was under review for security reasons. The player says the casino first linked their sports bets to teams suspected of match fixing, then accused them of arbitrage betting, which means betting on every outcome across sites to lock in a profit.
How It Developed
- Complaint opened after a week of waiting. The player said the account had been fully verified for over a year.
- The player denied any arbitrage betting and said the casino had shown no proof.
- The casino replied that arbitrage betting is banned on its sportsbook, that such bets are cancelled and can lead to a permanent ban, and that its decision in these cases is final.
- The mediator asked the casino to send its evidence and name the exact rule broken, and warned that silence would close the case as unresolved.
- The player asked again for at least one piece of evidence. The complaint is listed as unresolved.
Unresolved
The casino cited its ban on arbitrage betting but put no evidence on the page, and no payout of the 0.77 ETH is shown.
What Has (and Hasn't) Helped
Nothing on the page got the money released. If a sportsbook accuses you of arbitrage, ask in writing for the exact bets it flags and the rule it relies on, and keep your full bet history so a mediator can check it.