What Happened
A player says two Justbit withdrawals totalling €6,360 had been pending since 21 October, though they were told payouts take 24 to 48 hours. According to the player, the casino would not pay until it received their Volt bank deposits, which the player says the bank confirmed had reached the casino. The player says a VIP manager promised quick payouts but gave mixed explanations, and that the casino went quiet after they sent the verification documents it asked for.
How It Developed
- Complaint opened after five days with no payout. Four days earlier the player had sent every document asked for in an account check and heard nothing back.
- The casino said its payment provider reported the deposits as failed, so the money never reached it. It asked the player to agree to take the failed deposits off the withdrawal so the payout could go ahead.
- The player said they had to cash out €1,200 of winnings just to get any money, even though the bank had taken that amount too, and was asked again to resend all their documents.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved. It is listed as unresolved.
Unresolved
The casino says the Volt deposits failed; the player says the bank confirmed them. The page shows no payout of the €6,360.
What Has (and Hasn't) Helped
Nothing on the page settled it. When a casino says a bank deposit never arrived, get a written confirmation from your bank showing the money reached the casino's account, with the reference number. That is the proof a mediator needs to push back.