What Happened
A Swedish citizen living in Norway says that in May they complained Justbit had not closed their account for good. In June the casino said they had broken its rules on who may play, which the player denies, saying they only ever played from Norway. The casino offered a refund of €5,417, keeping 35% of the €8,335 the player says they were owed. The player says they signed the deal in July 2024, but no money arrived.
How It Developed
- 2024-06-16The casino finished its review, said the eligibility rules had been broken, and offered the reduced refund.
- 2024-07-08The player says they signed the refund agreement and, instead of crypto, gave a bank account (IBAN) with proof it was theirs.
- Complaint opened. The player said nothing had been paid and asked for the €5,417 or a reason for the delay.
- The casino said it was working to sort it out quickly and would update the player on the refund.
- The player said the casino blamed banking limits, which they rejected, and said they were reporting it to the authorities and might go to court.
- The complaint is listed as unresolved, with no payment shown.
Unresolved
The page shows no payment of the agreed €5,417. The casino said it was working on the refund.
What Has (and Hasn't) Helped
Getting the offer in writing did not make the casino pay. If you accept a settlement, put the payment date and the payout method in the same signed agreement, and keep a copy. That gives a mediator or regulator something concrete to point to.