What Happened
A player says Justbit approved a USDT withdrawal of $811.65, then put the money back in their balance, saying the wallet address was wrong. The player says the same address gets regular payouts from other casinos. Support then asked for a video of the withdrawal and said the error happened because no network could be selected, though the player had asked several times to be paid on the ERC-20 network.
How It Developed
- Complaint opened. The player asked how anyone can cash out USDT if the network can't be chosen.
- The mediator sent the player's account details to the casino privately and asked it to confirm it had them.
- The casino apologised, said a technical problem had hit the withdrawal, and said its team was working on a fix.
- The player said withdrawals had been broken for six days while deposits still worked.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved. It is listed as unresolved.
Unresolved
The casino blamed a technical fault and promised a fix, but the page shows no payout of the $811.65 and no later casino reply.
What Has (and Hasn't) Helped
The casino admitted a technical fault, but the page shows no fix or payout. When a crypto withdrawal bounces back, ask support to confirm in writing which network it will pay on, and ask for the transaction ID once it goes out.