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Crypto Casino Complaints / Lucky Block / Withdrawal Issues

Withdrawal Issues: 600 USDC at Lucky Block

StatusUnresolved
Amount600 USDC
Player—
Opened2025-10-23
Resolution time—

What Happened

A player who says they live in Finland and the Netherlands made three crypto deposits totalling 500 USDC at Lucky Block and then tried to cash out 600 USDC. Five days later the withdrawal was still pending, despite the casino's promise of instant payouts. The casino said it could do nothing until the player completed their profile, but the player says some of the fields were greyed out and could not be edited.

How It Developed

  • The player says they checked that neither country was on the casino's restricted list before depositing, and sent many documents.
  • Complaint opened after five days of waiting.
  • The mediator asked the casino for an update and warned that silence would close the case as unresolved. No casino reply appears.
Unresolved

The casino did not reply on the page, and the page shows no payout of the 600 USDC.

What Has (and Hasn't) Helped

Nothing on the page moved it. If a casino says your profile is incomplete but the fields are locked, screenshot them and send the images to support and the mediator, so it is clear where the block is.

Same issue, other cases

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