What Happened
A player from Nigeria says they deposited $100 at Lucky Block, played one game and asked to withdraw, which set off an ID check. For three months, the player says, the casino kept turning down their documents, including signed and stamped bank statements and a recent electricity bill. One bill was refused for not being a PDF, though the player says it was one.
How It Developed
- Complaint opened after three months with the withdrawal pending.
- The player said support then asked for a recent PDF statement from an online bank, and they uploaded it.
- Another bank statement was refused, and the casino asked for one from a different bank. The player says these documents are standard in Nigeria.
- The mediator asked the casino for an update. The player later sent a statement from another bank and said the casino only answered with automatic messages.
Unresolved
The casino never replied on the page, and the page shows no payout of the $217.43.
What Has (and Hasn't) Helped
Nothing on the page moved it. Before depositing, ask the casino which proof-of-address documents it accepts from your country, and get the answer in writing.