Lucky Block: KYC & Verification

10 cases on file about Lucky Block's identity and address checks. ID usually passed; proof of address is where most stalled.

Players describe bank statements, a Revolut statement, and phone, gas, water and electricity bills refused, one for not being a PDF when the player says it was.

Two players from Croatia say no address proof they had was accepted, one with €12,016.76 waiting; that case is still open. A player from Taiwan says the system didn't support their ID card or driving licence.

In several cases, the account was closed soon after the documents went in, in one minutes after an email saying the check had passed. Another player says their profile couldn't be finished because some fields were greyed out.

• Ask support in writing which address documents it accepts from your country, or from a tenant, before you deposit.
• Send each bill as the original download from the provider; a converted PDF was called modified in one case.
• Ask for the exact reason each time a document is refused, and bring those replies to the mediator.
• Screenshot profile fields you can't edit and send the images to support and the mediator.