What Happened
A player says they joined Lucky Block around April 2024, lost a few deposits, then came back over a year later and turned a $10 deposit into $115 on slots. Support asked for KYC, the player sent an ID card and a selfie and got an email saying the check had passed. Minutes later, the player says, the account was closed and $65 voided over a terms breach that was not explained.
How It Developed
- Complaint opened. The player said they played with nothing but their own $10, took no bonus, and pointed to a rule they say requires leftover funds to be returned on closure.
- According to the player, the casino's emails cited several numbered sections of its terms without explaining them; the player's replies show the dispute turned on a claim that they held more than one account.
- The player denied holding a second account. They said a relative from another city had used their Wi-Fi for a week in 2024 and later closed his own account.
- After reviewing both sides, the mediator found the casino had acted within its terms, closed the case and pointed the player to a regulator or ADR body.
Rejected
The mediator found the casino acted within its terms, and the $65 was not returned.
What Has (and Hasn't) Helped
Passing KYC did not protect the account, and the mediator accepted reasons that are not public. If relatives have used your internet connection, keep proof of separate addresses ready, since casinos often link accounts by network.