What Happened
A player says Lucky Block approved their passport quickly but then turned down one proof of address after another. A gas bill they had converted to PDF was called modified, and a photo of a paper gas bill, a water bill, a refuse bill and an electricity bill were refused without reasons. A bank statement that support itself suggested was then rejected because bank statements are not accepted.
How It Developed
- Complaint opened, asking for help with the check and the $687 balance.
- The case was reopened at the player's request; any earlier closure sits behind a cut-off reply and is not visible.
- A casino representative said the account would stay closed under its terms after an internal check, and that it would send its evidence to the mediator directly.
- The player asked for the specific reason and said support gave none, pointing only to an internal review.
- The mediator said it had asked the casino for more information and was still waiting. No decision is shown.
Unresolved
The casino says the account stays closed and that it will send its evidence privately. No payout is shown.
What Has (and Hasn't) Helped
Nothing on the page moved it. Converted or edited files often fail checks. Send each bill as the original download from the provider, and ask support to list the documents it accepts before you upload more.