What Happened
A player from Taiwan says they deposited 20 USDT at Lucky Block, played slots and made several withdrawals before the casino asked for KYC. They say they sent their Taiwanese ID card and driving licence two or three times, but the casino's system did not support them. The casino then said the player had broken its rules, treated the account as invalid and removed the balance.
How It Developed
- Complaint opened, pointing to the casino's emails.
- The mediator asked the casino for a detailed explanation, its evidence and the terms it says were broken.
- The player rejected the idea of breaking rules on a first visit. The mediator noted it was still waiting on the casino.
- After reviewing both sides, the mediator found the casino had acted within its terms, closed the case and pointed the player to a regulator or ADR body.
Rejected
The mediator found the casino acted within its terms, and nothing was returned to the player.
What Has (and Hasn't) Helped
The mediator sided with the casino after seeing information the page does not show. If your type of ID may not be accepted, ask the casino which documents it takes before you build up a balance.