What Happened
A player from Norway says mBit disabled their account without notice or a reason while it held a balance, listed at 7,800 USDC. They say they had finished KYC and played only casino games. According to the player, a withdrawal had been held up by the casino's system maintenance, and emails and formal complaints went unanswered.
How It Developed
- 2026-10-06The case went to a resolver. mBit said its email system was down for unplanned repairs, passed the case to its payments team, and later said email worked again.
- 2026-10-09The payments team emailed the player, who sent a bank statement.
- 2026-10-12The casino asked for one more document, and the player sent it the same evening.
- 2026-10-19mBit said the account was verified on 18 October and the player had cashed out. The player marked the complaint as resolved.
Resolved
MBit says it verified the account and the player cashed out; the player then pressed the resolved button. No player post confirms the money arrived.
What Helped
Getting the case to mBit's payments team, and sending each requested document within a day, ended it within two weeks of the casino joining. When a casino says its email is down, keep the mediation thread as your written record.