What Happened
A player from Austria says a roughly $50 deposit at mBit grew to about 220 USDT on table games, and the first withdrawal request set off a KYC check. They say the casino rejected their selfie over the signature and wanted the address proof on paper rather than PDF, and after they resent both, it closed the account for using false information. mBit took part in the thread and held firm that it only accepts a physical address document; it later blamed an email outage for missed messages and finally verified the account.
How It Developed
- 2026-08-14Complaint opened. The mediator collected the documents and the full email history, then handed the case to a resolver.
- 2026-09-01mBit joined and asked the player for fresh documents; the player explained that all their bills are digital and the casino said PDFs would not do.
- 2026-09-04The mediator pressed the casino to name one practical paper option; mBit said any paper bank statement or utility bill could be requested from the issuer.
- 2026-09-05The player fetched a paper gas bill from the utility's local office and sent it, plus a full passport photo, but says the casino kept asking for the address proof again and then wanted a paper bank statement held beside their face.
- 2026-09-28The player says the account briefly reopened, a new withdrawal was submitted, and the account was closed again minutes later.
- 2026-10-06After a Skrill statement was sent and an email-delivery fault at the casino was fixed, mBit confirmed the account verified; the player withdrew the 220 USDT the same day and the case was closed as resolved.
Resolved
After a paper gas bill and then a Skrill statement were sent, mBit verified the account and the player confirmed the 220 USDT arrived on 6 October.
What Helped
Persistence plus the mediator's repeated requests for a concrete option. mBit does not take PDFs for proof of address, so the player fetched a paper bill from the utility's office and later sent a Skrill statement, also posting it in the thread while the casino's email was down. It took seven weeks for a 220 USDT payout.