Crypto Casino Complaints / mBit Casino
mBit Casino: The Complaint Record
5 cases on file · $0 in dispute
We have 5 cases on file for mBit Casino, all from Casino.guru, filed between May and September 2026.
In 3, a withdrawal ran into a KYC check, and players describe strict rules: a selfie with a handwritten note, both sides of the bank card, and proof of address on paper only, not as a PDF. One 220 USDT payout took seven weeks and ended with a paper gas bill fetched from the utility's office.
In 3 cases, mBit's own systems got in the way: withdrawals shown as down for maintenance, a wallet-address error, or casino email that was down.
mBit replied in every case. 2 ended in the player's favour, one confirmed by the player. In another, mBit says it paid €170, but the player never confirmed. The largest, €44,966, was rejected: mBit said the player had opened more than a dozen accounts for bonuses, and the mediator accepted its evidence.
In short: the cases on file show mBit paying once its checks were done, but those checks were strict and slow.
The Good News in the Cases
- Replied in all 5 cases
- Verified the account and paid out in 2 cases after the complaint
The Bad News in the Cases
- Accepts proof of address only on paper, not as a PDF
- A 220 USDT payout took seven weeks
- Maintenance and an email outage slowed 3 cases
Why 7.1 — "High"
- 3 cases have a final result: 2 ended with the player paid, and 1 was rejected by a mediator who found the casino followed its rules.
- When the player was paid, it took about 36 days (middle of the range).
- 2 cases the player dropped don't count yet.
By issue category
Complaint Categories
Account Blocked→Confiscated Winnings→KYC & Verification→Withdrawal Issues→All case files
Cases on Record
mBit Casino: Account Blocked · 7,800 USDCA player from Norway says mBit disabled their account without notice or a reason while it held a balance, listed at 7,800 USDC. Resolved mBit Casino: Withdrawal Issues · $512
A player from California says mBit Casino had shown withdrawals as down for maintenance for three days. Abandoned mBit Casino: KYC & Verification · €170
A player from Germany says mBit Casino cancelled their first withdrawal minutes after they finished wagering a small deposit bonus, and then asked for a full KYC: ID, a selfie with a handwritten note, address proof and both sides of the bank card. Abandoned mBit Casino: KYC & Verification · 220 USDT
A player from Austria says a roughly $50 deposit at mBit grew to about 220 USDT on table games, and the first withdrawal request set off a KYC check. Resolved mBit Casino: Confiscated Winnings · €44,966
A player from Germany says mBit Casino paid a first win of about $2,000 without questions, then closed the account and kept the balance after a far bigger win, citing rules on multiple accounts and bonus play. Rejected