What Happened
A player from Australia says about 98.87 XRP sent from their exchange to Mega Dice as a first deposit never arrived, even though the exchange shows the transfer as successful. According to the player, live chats with support vanished and the casino says it has no record of the payment. The opening post is private, so the details come from the mediator's summary and the player's later replies.
How It Developed
- 2026-08-12Complaint opened. The mediator asked for the cashier's payment instructions, the deposit's status in the casino and the support messages.
- 2026-08-12The player said they scanned the QR code shown for XRP, the exchange confirmed the send, and the casino denies receiving it.
- 2026-08-31The mediator asked for a screenshot of the deposit history and, crucially, confirmation that the destination tag was entered along with the address.
- 2026-09-14No answer came after a 7-day extension, and the case was closed for lack of response. It can be reopened.
Abandoned
The player stopped responding before confirming whether the XRP destination tag was used. The case can be reopened.
What Helped
The case stalled on one unanswered question: was the XRP destination tag included? An XRP transfer without the tag reaches the casino's wallet but cannot be matched to your account, and only the casino can fix that. If you are in this spot, send the transaction record and a screenshot of the tag you used.