Deposit Issues: $500 at KatsuBet

StatusUnresolved

Amount$500

Player—

Opened2023-10-23

Resolution time—

What Happened

A player says one of three card deposits at KatsuBet stayed pending while the other two went through. After five business days, the casino asked for a screenshot of the transaction reference number. The player says their card statement shows no such number because the charge looked like a normal purchase, and that the casino would neither cancel the deposit nor let them play with it.

How It Developed

Complaint opened with four screenshots. The player said support would not pass them to a supervisor.
The mediator asked the casino for an update and warned the case would close as unresolved without one.
No reply from the casino appears, and the complaint is listed as unresolved.

Unresolved

The casino did not reply on the page, and nothing shows the $500 deposit was credited or returned.

What Has (and Hasn't) Helped

Nothing worked: the casino never replied on the page. If a card deposit is stuck and your statement has no reference number, ask your card issuer for a written transaction record, which may hold the details the casino wants.

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