Withdrawal Issues: €57.90 at MyStake

StatusResolved

Amount€57.90

PlayerUnited Kingdom

Opened2026-06-01

Resolution time14 days

What Happened

A player from the United Kingdom says a €57.90 withdrawal from MyStake on 25 May 2026 never reached their bank, even though the casino produced a processor receipt. The bank asked for a payment trace reference that the processor would only give to the casino, and the player says MyStake refused to request it. A second withdrawal two days later arrived instantly. After the standard waiting period the player marked the complaint resolved.

How It Developed

2026-06-01Complaint opened. The mediator asked the player to allow 14 days, as payouts often take that long.
2026-06-08The mediator asked whether the money had arrived.
2026-06-15After an extension, the player marked the complaint resolved the same day and the mediator closed it.

Resolved

The player marked the stuck €57.90 transfer as resolved after the two-week wait; no post confirms the money arrived.

What Helped

The player closed the case after the 14-day wait without saying more, so the thread does not show whether the transfer turned up. If a bank transfer goes missing, ask the casino, not the processor, to request the trace reference, since the processor will only deal with its client.

Same issue, other cases

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