What Happened
A player from Germany says their first withdrawal from MyStake, requested on 26 May 2026 after passing verification, was put under an investigation with no reason or end date given, though they could still log in. The disputed total was about 17,000 euros. Over the following weeks the casino paid it out in pieces, held back by a monthly limit, until the player confirmed the last of it had arrived.
How It Developed
- 2026-05-27Complaint opened a day after the withdrawal request. The mediator asked the player to wait 14 days, as is standard.
- 2026-06-11The player reported a first small payout, with the rest paused by the monthly limit.
- 2026-06-24Payments continued; the player said 3,800 euros were still outstanding, then 2,400 euros two days later.
- 2026-07-01The mediator suggested the remaining payouts would go through and asked whether the case could be marked resolved.
- 2026-07-08The player confirmed the money had been paid out in full.
- 2026-07-23The mediator marked the complaint resolved.
Resolved
MyStake paid the roughly 17,000 euros in monthly-capped instalments; the player confirmed full payment on 8 July 2026.
What Helped
Patience and updates did it: once the investigation lifted, the casino paid in instalments under its monthly cap, and the mediator kept the case open until the final piece landed. If a casino pays in parts, report each payment with the remaining figure so the thread shows the pattern.