What Happened
A player from Germany says three MyStake withdrawals made on 2 September 2026, totalling 6,000 euros, went out to a bank account they had not used before, and that the bank bounced all three back to the sender. They say the bank confirmed the returns, but a week later the money had not reappeared in the casino balance, and support kept saying the case was a priority.
How It Developed
- Complaint opened a week after the payouts. The mediator asked for the bank's confirmation of the returns and about earlier deposits and withdrawals.
- The player sent the payment receipts by email, said support had promised about three days, and confirmed earlier payouts to their usual account had worked.
- Five days later the player marked the complaint resolved themselves, and the mediator closed it as resolved.
Resolved
The player marked the complaint resolved six days after filing; the thread does not show the 6,000 euros being re-credited.
What Helped
The thread does not show what settled it: the player pressed the resolved button without saying the money came back. If your bank returns a payout, get its written confirmation of the return and send it to the casino and the mediator.