Withdrawal Issues: £100 (two SEPA payouts of €58 and €58.10) at MyStake

StatusAbandoned

Amount£100 (two SEPA payouts of €58 and €58.10)

PlayerUnited Kingdom

Opened2026-07-08

Resolution time21 days

What Happened

A player from the United Kingdom says two small bank withdrawals from MyStake, €58 on 30 June and €58.10 on 1 July, were marked completed by the casino's payment processor but never reached their bank. Their bank, they say, could find nothing and needs a tracking reference or a trace started by the sender, which support refused to provide. The player says the same thing happened at a sister brand using the same support desk and processor.

How It Developed

2026-07-08Complaint opened asking the mediator to make the casino supply tracking codes or open a payment trace. The mediator asked the player to wait 14 days from the request.
2026-07-15After the waiting period, the mediator asked whether the money had arrived.
2026-07-22No reply came, so 7 more days were added.
2026-07-29The complaint was closed because the player stopped responding. It can be reopened.

Abandoned

The player stopped responding after the 14-day wait, so it is unknown whether the two transfers, about €116 in total, ever arrived. It can be reopened.

What Helped

Nothing got tested, as the player did not come back after the waiting period. For a bank transfer that the casino says was sent, ask it in writing for the end-to-end transaction reference your bank names; that is the detail the mediator would have pushed for.

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