What Happened
A player who found Rainbet through Japanese affiliate sites says they won a large sum with a sign-up bonus and met its wagering rules. After they verified their identity to withdraw, the account was locked. The player says the casino then took the winnings, citing a breach of its terms without saying which one, and stopped answering.
How It Developed
- Complaint opened. The player said they broke no rule and asked for the winnings back.
- The mediator asked the player to state the total amount in dispute. No answer from the player appears.
- The mediator asked Rainbet for an update and warned that silence would close the case as unresolved and lower its rating. No reply from Rainbet appears.
Unresolved
Rainbet did not reply on the page. The amount in dispute was never stated.
What Has (and Hasn't) Helped
Nothing yet: neither the amount nor the casino's reason is on the page. Give the mediator the exact sum and your transaction history early, because a complaint without an amount is harder to push.