What Happened
A player from Ireland says Rainbet approved all four verification levels, then blocked the account after a €4,389 withdrawal request and called it repeated promotion abuse. The player says they had one account and used only the welcome bonus. Rainbet said other accounts shared the player's IP address and had used deposit bonuses, and that KYC had been done late. The mediator did not accept a shared IP alone as proof.
How It Developed
- 2026-01-12Complaint opened. The player said the closure came to light in a November chat and that a data request had been ignored.
- 2026-01-24Rainbet posted that several accounts were linked to the player's, that KYC came seven days after a 72-hour deadline, and that its decision was final.
- 2026-01-29The player argued that Irish mobile networks put many customers behind one shared IP address and that they knew none of the other users.
- 2026-02-16Pressed on whether the block rested on the bonus claim or the KYC timing, Rainbet said promotion abuse, then added that the late KYC alone justified it. Asked for device fingerprints or similar data, it declined.
- 2026-02-17The mediator closed the case as unresolved, saying the casino refused to provide more than IP matches, and pointed the player to the Anjouan regulator.
Confiscated
The mediator found Rainbet's shared-IP evidence insufficient and the casino refused to add more; it kept the €4,389.
What Helped
The mediator sided with the player on the evidence, but could not make Rainbet pay. What moved the case was asking the casino to separate its two reasons and to show technical proof beyond an IP; it would not. The next step is the Anjouan licensing body.