What Happened
A player from Ireland says Rainbet locked their account after they won €12,000 on slots with a welcome bonus and passed every verification step, including a webcam selfie and a source-of-wealth check. Rainbet said the account belonged to a group abusing its first-deposit offer: its KYC provider flagged several devices and many other casino accounts, and the IP matched an older account that had already claimed the promotion. The player answered that Irish ISPs share IPs widely and that the other account's bonus was months earlier.
How It Developed
- 2025-11-07Complaint opened. The player had been at the casino three weeks, used a bonus, and said the account was reopened once and then locked again after they redid verification.
- 2025-11-21A resolver invited Rainbet.
- 2025-11-23Rainbet laid out its case: device flags, wallet links, an IP match with an older bonus account active one minute apart, and its term limiting the welcome offer to a first account.
- 2025-11-24The mediator asked for more evidence; the player argued carrier-grade NAT and the timing gap; Rainbet posted KYC screenshots and said the player had used the promotion on two accounts.
- 2025-11-27The mediator said matching IPs alone are not solid evidence and asked whether the other account was ever verified; Rainbet did not answer, and got 7 more days.
- 2025-12-12Closed as unresolved for lack of a reply, with the balance still held; it can be reopened if Rainbet cooperates.
Confiscated
The mediator found Rainbet's evidence insufficient and the casino stopped replying; it kept the €12,000.
What Helped
Pushing back on the IP match in detail worked with the mediator, who said a shared IP alone proves nothing. It didn't move the casino, which stopped answering. If you're accused of linked accounts, ask what besides the IP ties you to the other account.