What Happened
A player from Hong Kong says a withdrawal of 1,494.20 USDT from Rainbet has been pending for hours despite assurances from support, and that they keep getting scripted replies about a risk review and account verification. They want a real status update and details of the casino's regulator. The complaint is only days old.
How It Developed
- 2026-10-17Complaint opened (the opening post is not visible in the saved thread; the summary gives the facts).
- 2026-10-20The mediator replied with the standard advice: payouts can take days or weeks, often because of KYC or volume, and asked the player to wait 14 days from the request before Casino.guru intervenes.
- Waiting for the player to report back after the 14-day period.
Ongoing
Filed within hours of the withdrawal; the mediator has asked the player to wait out the 14-day period first.
What Has (and Hasn't) Helped
Too early to say. The mediator will not act until two weeks have passed since the withdrawal request, so the practical step is to finish any verification Rainbet asks for and come back with the result.