What Happened
A player from Morocco says Razed keeps rejecting documents for its level 4 check. According to the player, betting account statements were refused, then a bank statement was called altered, and the casino gave 72 hours to send another before refunding the deposit and closing the account. The player says the balance was $354 and has since been cut to $131, which Razed told them to withdraw as a refund. Razed has not yet replied in the thread.
How It Developed
- 2026-10-06The mediator asked which documents had been sent and when. The player said the casino now wanted proof of address and source of wealth, and later that day reported the balance had dropped to $131.
- 2026-10-12The player said they had heard nothing from the casino and that every document was still being rejected.
- 2026-10-13The mediator asked for the rejected documents by email and asked the player to post less often.
- 2026-10-19The case moved to a resolver, who invited Razed to respond.
- Waiting for Razed's reply.
Ongoing
Waiting for Razed to respond; the player says their $354 balance was cut to a $131 deposit refund.
What Has (and Hasn't) Helped
Nothing yet. What the mediator needed was the rejected documents themselves, which the player has now sent. The open question is whether Razed will accept an original bank-issued statement or stands by refunding only the deposit.