What Happened
A player from Hong Kong says Rollbit stopped their 457 USDT withdrawal after they placed bets in December 2025. After they finished KYC, support kept asking them to name other linked accounts, which they say do not exist. Support and the compliance team sent them back and forth, and a month later they could still log in but not withdraw or deposit.
How It Developed
- 2026-01-26Complaint opened about a withdrawal blocked behind repeated questions about linked accounts.
- 2026-01-27The player told the mediator they have one account, and that only a VPN could explain shared IPs, though support had said a VPN was not the issue.
- 2026-02-03Asked again, the player said they sometimes forget to turn off a VPN they need for work, and that the payment method is in their own name.
- 2026-02-10The case was closed as unresolved without a casino reply, since Rollbit has a record of not answering the mediator. The player was pointed to the Curaçao regulator.
Unresolved
Rollbit did not respond to the mediator, and the player still cannot withdraw the 457 USDT.
What Has (and Hasn't) Helped
Nothing moved, because Rollbit never joined the case. Switch off any VPN before logging in to a casino: it is one of the first things checked when accounts are said to be linked.