What Happened
A player from Quebec says Rollbit froze their whole balance of $14,062.65 on 19 November 2025, right after a successful withdrawal, and later closed the account. The player says they passed KYC levels 1 to 3 and sent every source-of-funds paper asked for, but was never told what was wrong. They say the money came from long-term sports betting, funded with crypto.
How It Developed
- The player says that in November 2025 they showed proof of buying their SOL from a private seller, and that the deposit under review came from that seller's wallet. Support said it was reviewing, then went quiet.
- 2026-05-02The player sent Rollbit a formal demand, then filed a complaint with the Curaçao regulator two days later.
- 2026-05-06According to the player, Rollbit opened its own complaint process, closed it within hours, banned them, warned of reports to financial authorities and said nothing about the balance. The Casino.guru complaint was filed the same day.
- 2026-05-13The mediator closed the case unresolved without contacting Rollbit, citing more than 25 earlier cases the casino ignored, and pointed the player to the Curaçao Gaming Authority.
Unresolved
Rollbit ignores Casino.guru, so the case closed without its side. The player was sent to the Curaçao regulator.
What Has (and Hasn't) Helped
Nothing at Casino.guru — Rollbit does not answer its mediators. The player had already filed with the Curaçao Gaming Authority, the route the mediator recommended. Keep every KYC approval and support chat ready for that kind of filing.