What Happened
A player from Brazil says Rollbit paid out an amount equal to their deposit, then blocked the rest and told them to do KYC. When they logged in to upload documents, the account was already suspended. Support then said a rule had been broken but, according to the player, would not say which, and moved everything to email. The winnings came from sports bets with no bonus.
How It Developed
- 2026-06-26Complaint opened. The player said they were ready to verify and only wanted the chance to do so and withdraw the balance.
- 2026-06-26Asked what they had played, the player said sports betting only, with their own money.
- 2026-07-03The mediator closed the case without a ruling, saying Casino.guru lacks the tools to judge sportsbook disputes and could not weigh whatever activity the casino had flagged.
Rejected
Turned down as outside Casino.guru's scope because the money came from sports bets. Nobody ruled on whether the suspension was fair.
What Has (and Hasn't) Helped
Nothing here was decided on its merits. A sportsbook-only account closure is a dead end at Casino.guru, which says so openly. Take the same evidence to a betting-focused dispute service or the licence holder.