What Happened
A player from Ghana says Rollbit capped all their bets at $1 and then switched off withdrawals on their account, which held about 2,180 USDT. The player says they passed three levels of KYC, used only their own deposits and no bonus, and bet only on sports and esports. They say support asked how many accounts they had and sent them to the compliance team, which had not answered after a week.
How It Developed
- In July the player noticed every bet was capped at $1. After passing three KYC levels, they found withdrawals disabled.
- Support asked how many accounts the player had. The player says they have one, and filed a formal complaint with Rollbit's compliance team, which did not reply.
- Complaint opened. The player told the mediator that, as far as they know, nobody else in the household plays there, and that no VPN was used and no bonus was active.
- 2026-08-18The mediator closed the case as unresolved without contacting Rollbit, citing more than 30 earlier complaints the casino ignored, and suggested the Curaçao gaming regulator.
Unresolved
Rollbit has a record of not answering the mediator, so it was never asked. The player says the 2,180 USDT is still blocked.
What Has (and Hasn't) Helped
Nothing worked: Rollbit does not take part in Casino.guru mediation. If your bets are suddenly capped, ask support in writing for the reason and request a withdrawal straight away, then take any dispute to the casino's regulator.