What Happened
A player from North Macedonia says they deposited 200 USDT at Rollbit, grew it to about 405 and cashed out 200 without trouble. Right after that payout, they say, betting was restricted and withdrawals were blocked, leaving about 204 USDT. The player says they passed KYC with an ID card, proof of address and a face scan, but Rollbit stopped answering emails and live chat.
How It Developed
- 2026-03-11Complaint opened: the player said the casino had ignored emails and chat for about 10 days.
- The mediator explained that KYC can take a few days and asked which documents were sent. The player said the account showed as fully verified.
- The player confirmed no bonus was used and that one earlier withdrawal of 200 had been paid.
- 2026-03-30The case went to a resolver, who invited Rollbit to respond and then gave it 7 more days.
- 2026-04-13Rollbit never replied. The mediator closed the case as unresolved and suggested a complaint to the Curaçao gaming regulator.
Unresolved
Rollbit never answered the mediator. The player says about 204 USDT is still blocked.
What Has (and Hasn't) Helped
Nothing worked: Rollbit did not answer the mediator. The next route is the Curaçao gaming regulator; send screenshots of the verified status and of the messages the casino left unanswered.