What Happened
A player from Ghana says she uploaded her KYC documents at Rollbit on her own initiative, saw them rejected within minutes, and found the account disabled the next morning with 1,449 USDT inside. According to her, support only said the terms had been broken without naming a rule, and the compliance team took her address details and then declared the matter closed. She had only bet on sports, mostly football. The mediator closed the case without a ruling, saying it lacks the expertise to judge sports-betting closures.
How It Developed
- 2026-08-03Complaint opened, about a week after the account was disabled on 27 July.
- 2026-08-06The mediator asked how long the player had been active, what the 1,449 USDT represented, what she played and for the email exchange.
- 2026-08-11The player answered: a member since mid-July, sports bets only, and she posted the casino's emails ending with a note that she was no longer welcome.
- 2026-08-18The mediator closed the complaint, explaining it cannot assess why a sportsbook shuts an account and stressing this did not mean the complaint was unjustified.
Rejected
The mediator would not judge a sports-betting closure; Rollbit never joined the thread and the 1,449 USDT stays held.
What Has (and Hasn't) Helped
Nothing moved: Casino.guru does not rule on sportsbook-only account closures. If your balance comes from sports bets, take the dispute to a service that handles betting complaints, and ask the casino in writing which rule it says you broke.