What Happened
A player from the Czech Republic says Rollbit froze a 1,000 USDC withdrawal after they passed identity checks, saying it suspected a second account. The player denies having one and says another 2,000 USDC is still sitting in the account. They had opened the account in late July 2026 and only bet on sports with their own money, with no bonus.
How It Developed
- 2026-08-20Complaint opened. The mediator asked how long the player had been active, how they learned of the block, which products they played and whether a bonus was involved.
- 2026-08-21The player answered: account opened 25 July 2026, trouble began when the third withdrawal was not sent, sports bets only, no bonus.
- 2026-08-28The mediator closed the case: because the balance came from sports betting, Casino.guru said it lacked the expertise to judge the casino's investigation. It stressed this did not mean the complaint was unjustified.
Rejected
Casino.guru declined to judge a sports-betting dispute; Rollbit's second-account suspicion was never tested and the 1,000 USDC was still held when the thread ended.
What Has (and Hasn't) Helped
Nothing here was decided on the merits. Casino.guru does not evaluate sportsbook disputes, so a complaint about sports winnings is likely to be closed without a ruling. Take sports-betting disputes to a service that handles them, and keep records of every bet and the casino's emails.