What Happened
A player who had passed Rollbit's Level 4 identity check says the withdraw option on their account was switched off for more than two months, with 5,346.56 USDT inside. The player says support claimed they had other accounts but showed no proof, and compliance asked them to declare any linked accounts or face a report to Curaçao's financial intelligence unit. The player says the money came only from sports bets and that they use a VPN for privacy.
How It Developed
- 2026-02-03Complaint opened. The player says they have one account, used one wallet for every deposit and offered a video identity check.
- 2026-02-04The mediator asked about others in the household, VPN use, payment methods and the games played.
- 2026-02-05The player said nobody else plays, deposits were USDT on the Solana network, the winnings came from sports betting, and a VPN was used.
- 2026-02-11The mediator closed the case as unresolved without contacting Rollbit, citing more than ten ignored complaints, and pointed the player to the Curaçao gaming regulator.
Unresolved
Rollbit ignores Casino.guru, so the case closed without its side; the player was pointed to the Curaçao regulator.
What Has (and Hasn't) Helped
Nothing moved the casino. The mediator's suggestion was a complaint to the Curaçao Gaming Authority. If you use a VPN, say so early and explain why, because casinos often treat it as a warning sign.