What Happened
A player from Canada says a Rollbit withdrawal stalled because support kept asking them to list their other accounts. The player says they had passed ID and address checks and never had a second account. They could still log in and deposit, used no bonus and had never cashed out before. The complaint lists $38,974 in dispute.
How It Developed
- Complaint opened. The player said support, by chat and email, kept asking about other accounts.
- The player told the mediator the account still worked, no one in the household had an account, they played casino and sports, and no bonus was used.
- The case went to a resolver, who asked Rollbit to explain the questions and to send any proof of linked accounts for review.
- Rollbit did not reply, even after a 7-day extension.
- The mediator closed the complaint as unresolved and pointed the player to the Curaçao gaming regulator.
Unresolved
Rollbit never answered the mediator, and no proof of other accounts was ever shown.
What Has (and Hasn't) Helped
Nothing worked, because Rollbit never joined the thread. The suggested next step was the Curaçao regulator, which does not formally settle player disputes but sometimes helps.