What Happened
A player from Brazil says Rollbit blocked a withdrawal of about 2,872 USDT from a fully verified account without a clear reason. According to the player, support and compliance sent only automatic replies, then told them to list any other accounts and mentioned possible reports to Curaçao's money-laundering authorities. The player denies having any other account and asked for a review by a real person.
How It Developed
- 2025-11-12Complaint opened. The player asked for a manual review, the release of the withdrawal and a clear reason for the block.
- 2025-11-13The mediator said Rollbit ignores its complaints under a No Reaction Policy, and asked for a screenshot of the withdrawal request.
- 2025-11-19The player answered with an attachment that is not shown publicly.
- 2025-11-26The case was closed as unresolved without Rollbit being contacted, because the casino has more than ten complaints closed for not reacting.
Unresolved
Rollbit does not respond to this mediator, so the block and its question about other accounts were never explained.
What Has (and Hasn't) Helped
Nothing moved the case. Rollbit does not deal with this mediator, so the block was never explained. Players in the same spot can take the case to the casino's licensing regulator in Curaçao, with the support and compliance emails as proof.