Withdrawal Issues: 2,800 USDC at Rollbit

StatusUnresolved

Amount2,800 USDC

PlayerGreece

Opened2025-11-13

Resolution time7 days

What Happened

A player from Greece says earlier Rollbit payouts went through, but a withdrawal of about $500 was stopped when the casino said the account was linked to another one and asked for a list of their other accounts. The player says there were none to list. About a month later, Rollbit told them they were no longer wanted as a customer. The complaint lists 2,800 USDC in dispute.

How It Developed

2025-11-13Complaint opened.
2025-11-14The player told the mediator they had passed every KYC level on earlier withdrawals, used one device only and never took a bonus.
2025-11-15The player forwarded their messages with Rollbit to the mediator.
2025-11-20The mediator closed the case as unresolved without contacting Rollbit, because of its record of ignoring complaints.

Unresolved

Casino.guru closed it without Rollbit's side, as the casino ignores its complaints. No one ruled on the linked-account claim.

What Has (and Hasn't) Helped

Nothing; the case closed within a week with no word from Rollbit. If a casino asks you to list accounts you do not have, reply in writing that there are none and keep a copy for any later complaint.

Same issue, other cases

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