What Happened
A player from the Czech Republic says Rollbit flagged their account for linked accounts when they tried to cash out about $500 of a roughly $700 deposit. The player says they have only one account and told the casino a work VPN might explain any shared IP address. They passed KYC Level 3 and offered more checks, but say Rollbit then went silent for over two weeks.
How It Developed
- 2026-04-10Complaint opened about the pending withdrawal and the linked-accounts flag.
- The mediator checked Rollbit's terms and found the Czech Republic is not on the banned list, so a VPN alone may not have given any unfair edge. It asked what set off the flag.
- The player answered in a private post.
- 2026-04-20The mediator closed the case without contacting Rollbit, because the casino had ignored 24 earlier complaints. It pointed the player to the licensing authority.
Unresolved
Casino.guru did not contact Rollbit, which had ignored 24 earlier complaints; the player says the withdrawal was still pending.
What Has (and Hasn't) Helped
Nothing worked here, because Rollbit does not take part in Casino.guru mediation. Go straight to the casino's licensing authority with your KYC proof and support chats. Avoid using a VPN at a casino, since it can set off linked-account flags.