What Happened
A player from Poland says Roobet showed a bank withdrawal of about $835 as sent, then marked it rejected, and this happened three times in a row. Their bank said no payment had arrived or been turned back. The player says support gave no transfer reference and only told them to try again.
How It Developed
- Complaint opened. The mediator said payouts can take days or weeks and asked the player to wait 14 days and cooperate with any KYC checks.
- The player sent screenshots of the rejected attempts, dozens of support emails and chats with the bank.
- Days later, the player said the money still had not come and no proof of payment had been given.
- The player then marked the complaint as resolved, and the mediator closed it.
Resolved
The player marked it resolved five days after filing; no post confirms the payout arrived.
What Helped
The player documented everything: each rejected attempt, the support emails, and the bank confirming nothing arrived. The thread does not say whether, or how, the payout was finally made.