What Happened
A player says earlier Roobet withdrawals had arrived within minutes, but a large one had been pending for a day or two. According to the player, live chat would only say it was a routine check, while the casino kept emailing offers urging them to deposit more to reach the next VIP level. The player later put the total held at about $111,000 across several withdrawals.
How It Developed
- Complaint opened about the pending withdrawal.
- The player said the money held came to about $111,000, spread over several withdrawals.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved and lower its rating.
- The player then said the matter was over: the casino had fixed it and admitted the problem was its own mistake.
- The mediator closed the complaint as resolved.
Resolved
The player said the casino fixed the withdrawal problem and admitted it was its own mistake.
What Helped
The fix came after the mediator warned the casino that silence would count against its rating. Give the full amount held across every pending request when you file, so the mediator knows what is at stake.