What Happened
A long-time VIP player says Roobet invited them back, they deposited a five-figure sum and won within a couple of hours. A first withdrawal of a few thousand dollars went through, but a $22,379 one stayed in processing. According to the player, support and their account manager only said it was a routine review and gave no time estimate.
How It Developed
- Complaint opened on the fourth day of the wait.
- The player asked the casino to explain how they had supposedly abused the game. They said they played fairly on live Evolution tables, where players cannot change the result.
- The complaint was reopened at the casino's request to try again for a settlement.
- The casino said it had emailed the mediator private evidence of collusion and game abuse. It said it voided the player's bet and returned their deposit under its terms.
- The mediator reviewed both sides, found the casino had followed its terms and closed the case. It pointed the player to a regulator or an outside dispute service.
Rejected
The mediator found the casino followed its terms; the casino says it voided the bet over collusion and returned the deposit.
What Has (and Hasn't) Helped
Nothing changed the result: the mediator accepted the casino's private evidence, which is not shown on the page. If a casino accuses you of collusion, ask it in writing what exactly it found and keep your full game history. If you disagree with the mediator, a regulator or an outside dispute service (ADR) is the next step.