What Happened
A player from Greece says they asked Roobet to pay out their balance and close the account for good, and the casino shut the account at once with about 1,100 USDC still inside. According to the player, support emailed asking for an ERC-20 wallet address and then went silent for hours with no confirmation that the money would be sent. Two days later the player marked the case resolved.
How It Developed
- 2026-05-26Complaint opened the same day the account was closed.
- 2026-05-27The mediator asked when the account was closed, when the wallet address was requested, and for copies of the closure request and the withdrawal email.
- 2026-05-27The player replied privately.
- 2026-05-28The player pressed the resolved button and the mediator closed the case.
Resolved
The player marked the complaint settled two days after filing; the thread does not state the payout itself.
What Helped
The case closed within two days, though the thread does not say what Roobet did or whether the USDC was sent. If you want to close an account, withdraw first and ask for closure afterwards; a closure request can lock the account before the payout is done.