What Happened
A player from Tunisia says Roobet banned their current account from chat because an earlier banned account was linked to them, but would not say which account that was. The player admits having more than one account, which they say they made to change a referral code, and says the current account holds no money. Their complaint is about not being told what the linked account is.
How It Developed
- 2026-08-03Complaint opened: the player asked why Roobet would not name the banned account it said was theirs.
- 2026-08-04The mediator asked whether the player knew of any other account, whether anyone in the household used the site, and whether any balance remained.
- 2026-08-04The player said they knowingly made new accounts to swap referral codes, that the current account has no funds, and that they do not own any banned account.
- 2026-08-06The mediator rejected the complaint: the player had confirmed multiple accounts, which Roobet's terms forbid, and no money was held.
Rejected
The player confirmed creating several accounts and had no balance in the one that was restricted.
What Has (and Hasn't) Helped
Nothing could be done: with no balance at stake and an admitted second account, the mediator had no case to take to Roobet. Do not open extra accounts to change a referral code; it breaks the multi-account rule and leaves you with no argument later.