What Happened
A player from India says a $4,536 withdrawal requested in early September had not arrived, and live chat would only say the account was under review. According to the player, support gave no reason for the review and no idea how long it would last. They asked which documents, if any, the casino still needed.
How It Developed
- Complaint opened. The player asked for a reason, a timeframe and a list of any papers needed.
- The casino said the withdrawal had been going through routine checks, was now verified and paid, and that the account should work normally again.
- The mediator asked the player to confirm whether the problem was fixed.
- The player confirmed the money had arrived and asked the casino to set a clear time limit for account reviews.
- The mediator closed the complaint as resolved.
Resolved
The casino finished its review and paid the $4,536 withdrawal; the player confirmed it arrived.
What Helped
The complaint got the review finished and the payout sent. If live chat only says your account is under review, file a complaint with the amount and date of the withdrawal, and ask the casino in writing which documents, if any, it still needs.