What Happened
A player from Vietnam says four withdrawal requests worth $190,000 in ETH were stuck in processing, and none of them produced a transaction hash. According to the player, support kept repeating that a routine check was under way but never said what it involved or how long it would take. The player says support also told them they could keep depositing and playing meanwhile.
How It Developed
- Complaint opened with screenshots of the pending withdrawals and the support chats.
- The player added that the account had been moved up to VIP while the requests sat unpaid, and that over two days they had deposited about $203,800 and asked to withdraw about $342,300 in total.
- The player then reported that the full withdrawal had arrived and asked for the case to be closed.
- The mediator closed the complaint as resolved.
Resolved
The player said the full $190,000 withdrawal arrived and asked for the case to be closed.
What Helped
Attach screenshots of each pending request and your support chats when you file, as this player did; the full payout followed. Think twice before depositing more while a withdrawal is on hold, because it raises how much is at stake if the review drags on.