What Happened
A player from Norway complained that a Roobet withdrawal of about 14,000 kroner had not arrived. The opening post is private, so the payment method and how long the money had been pending are not public. The mediator asked the player to wait the usual two weeks, and the player never wrote again.
How It Developed
- 2026-09-09Complaint opened. The mediator explained payouts can take days or weeks, often because of unfinished KYC, and asked the player to allow 14 days.
- 2026-09-19The mediator asked whether the money had come through.
- 2026-09-26No reply, so the deadline was extended by a week.
- 2026-10-03The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding after the two-week wait; whether the 14,000 NOK arrived is unknown.
What Helped
Unknown. Many of these short delay complaints end with the money arriving quietly, but this one was never confirmed. Come back to the thread after the 14-day wait, whether the payout landed or not.