Withdrawal Issues: €2,084.69 at Roobet

What Happened

A player from Iceland says Roobet sent a SEPA withdrawal of about €2,085 on 3 June, their bank refused it and returned the money two days later, and the funds then sat unclaimed with the casino's payment processor. According to the player, support kept sending template replies and would not do a manual search even after the processor's legal team closed its trace. Roobet said its provider had not received anything back and was tracing the transfer with the player's bank. The player marked the case resolved in mid-July.

How It Developed

• 2026-06-11Complaint opened. The mediator gave the standard advice to wait fourteen days; the player replied that this was a bounced payout, not a slow one, and attached the bank's return confirmation.
• 2026-06-11The player reported filing a police complaint and notifying the regulator and the processor, and over the following weeks posted several private updates.
• 2026-06-26A resolver took over and asked Roobet why the money had not been re-credited when the tracking data was already in hand.
• 2026-06-29Roobet replied that its provider had sent the payout, had not received a return, and had opened an investigation with the player's bank; the player countered that the processor had already closed the matter.
• 2026-07-01Going on the player's account, the mediator agreed no further investigation seemed needed and urged Roobet to have the funds released; the next day the casino restated that only the bank, not its provider, had confirmed a return.
• 2026-07-14After the mediator pressed Roobet on which provider was actually involved and set a final deadline, the player marked the complaint resolved.

What Helped