What Happened
A player from Brazil says Roobet had been sitting on a 1,800 USDT withdrawal for more than three days even though verification was finished. According to the player, chat support answered rarely and always with the same lines.
How It Developed
- 2026-09-02Complaint opened three days after the withdrawal request.
- 2026-09-03The mediator explained that payouts can take days or even weeks, asked the player to wait 14 days from the request, and said it would step in if nothing arrived by then.
- 2026-09-10No reply, so the timer was extended by a week.
- 2026-09-17The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding; the mediator had asked them to wait out the usual 14-day window first. It can be reopened.
What Helped
Nothing was tested: the mediator will not chase a withdrawal that is only three days old. Wait 14 days after requesting a payout, with verification done, before filing; if it still has not landed, come back with the dates and the chat transcripts.